Returns

How to Return

Return within 30 days from the date you receive your item for a full refund.

Many of our products are shipped directly from overseas warehouses and the shipping takes about 2-3 weeks after the order is placed. You cannot cancel your order while in transit but you can return items within 30 days from the date you receive the items.

  1. Repack your items in proper packaging and seal it well.
  2. Log into Returns Portal.
  3. Select your preferred return option. If you choose to receive a return label, the return shipping cost will be deducted from your refund amount. The shipping cost is based on USPS rates.
  4. Mail the package via USPS to:

    tudiligencia, Online Returns
    272 Brenan St, 2164 Smithfield, Australia
    (+61) 488884366
  • Keep the proof of return shipping
  • We will email you once we receive your returned items
  • Items must be in original form, unworn & unwashed.
  • Shipping on returned item is non-refundable unless the wrong or damaged item was received. Customers are responsible for the cost of shipping back the return items.
  • Refunds will be made in the original method of payment only.
  • Marked-down items including all items on the Sale pages are final sale and cannot be returned.
  • Allow 7-14 business days to process your return on our end.
  • No Rest for tudiligencia reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice.
  • Exchanges: Easiest and surest way to do an exchange is to place a new order and return unwanted item.
  • International orders: customers are responsible for VAT and custom duty taxes.
  • If there is any issue with the item received, please email at [email protected] within 5 business days of receipt.
  • We no longer accept returns of online orders at our retail stores.
Final Sale Items 
  • Damaged, washed, worn or altered items, including items returned with deodorant, makeup, odors, perfume and/or stains.
  • Marked-down items including all items on the Sale pages
  • Bodysuits
  • Swimwear
  • Undergarments
  • Eyewear
  • Jewelry
  • Gift Cards

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